Feedback Urgent Care Guidelines

Convenient Care
at Ithaca


Convenient Care
at Cortland



What is Urgent Care?

Urgent care is a medical facility dedicated to the delivery of medical care outside of a hospital emergency department, on an unscheduled, walk-in basis. Urgent care centers are primarily used to treat patient's who have an injury or illness that requires immediate care but is not serious enough to warrant a visit to an emergency room. Additionally, they are not designed to treat chronic health issues or for wellness type care such as immunizations and physicals. Your primary care provider is still the best place for these types of issues. An urgent care problem is any minor illness or injury that needs attention right away. When you need non-emergency care and your primary care physician is not available, our urgent care services can care for you. We do not take the place of your primary care physician, but work in cooperation with your physician.

Urgent Care can be more costly than your physician's office but less expensive than a visit to the emergency department.

On-site imaging and lab services support our walk-in urgent care capabilities. If you need lab or imaging tests, they can often be provided during your visit. The urgent care team can arrange this for you. We are managed by a team committed to the highest quality health care and customer service. Experienced physicians, nurses, physician assistants and nurse practitioners staff our centers. Deciding on the right place for care can be confusing. Use the guidelines below to help you decide.

Emergency Room: If you are having a medical emergency dial 911 immediately! If you think you may be having a heart attack or stroke dial 911 immediately. In these instances time is very important to your health outcome. The sooner you receive medical intervention the better off you are. To learn more about the signs and symptoms of a heart attack click here. For stroke click here

  • Chest pain, nausea, and shortness of breath
  • Severe abdominal pain
  • Motor vehicle accidents with spine injury
  • Sudden, severe headache
  • Loss of consciousness or inability to talk
  • Limb numbness, tingling, or clumsiness
  • Bleeding/cramping in pregnancy
  • Head or neck injury
  • Seizures
  • Moderate to severe shortness of breath
  • Psychiatric disorders
  • Overdoses
  • Child abuse
  • Assault, including sexual assault
  • Infants less than 6 weeks of age
  • High fever especially in children 8 weeks of age
Urgent care:
Medical Conditions Seen at Urgent Care

Our care team treats patients for problems that are acute and urgent but not life threatening:
  • Virus and flu
  • Vomiting, nausea, and diarrhea
  • Gastrointestinal illness
  • Mild to moderate dehydration
  • Ear, throat and respiratory infections
  • Sprains, strains and simple fractures
  • Minor burns, cuts, puncture wounds and animal bites
  • Minor eye injuries
  • Rashes and allergic reactions
  • Mild to moderate asthma
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